Course Duration
40 HOURS
About SAP Customer Relationship Management (SAP CRM)
SAP CRM training sessions deliver mastery level instruction for project team members and more advanced SAP users.
The CRM training sessions deliver mastery level instruction for project team members and more advanced SAP users.
Each CRM course includes basic level instruction, advanced tips, live discussion, demonstration, and test yourself exercises.
Our trainers provide training that is customized to meet the requirements of your individual project and organization.
Course Contents
SAP CRM Solution Overview
Introduction to SAP CRM
Foundation & Architecture of SAP CRM
SAP CRM Base Customizing
SAP CRM Marketing
SAP CRM Sales
SAP CRM Service
SAP CRM Interaction Center
SAP CRM Middleware
SAP CRM Channel Management
SAP CRM Analytics
SAP CRM E-Commerce
SAP CRM Mobile Sales
CR 100: Base Customizing
CRM Master Data
CRM Business Partners
Creation of Business Partners on Category
Basic Settings
Business Partners Grouping
Business Partners Relationships
Visual Configuration Tools
CRM Organizational Management
CRM Organizational Model
Organizational Data Determination
Territory Management
Hierarchy Levels, Hierarchy ID
Assigning employee to Hierarchy
Product Master
Product Types
Creation of Hierarchies and Categories
Creation of Attributes, Set types
Transaction Processing
Structure of transactions
Transaction Types
Copy Control
Item Categories and Item Category Determination
Basic Functions in Business Transactions
Status Management
Activity Management
Business Activities/Task
Activity Monitor
Partner Processing
Partner Functions
Access Sequence
Partner Determination Procedure in Customizing
Actions
Billing
CR 600: Marketing
Marketing Planning & Campaign Management
Segmentation
Personalized Mails
Product Proposals
Lead Management
Campaign Automation
External List Management
Marketing Analysis
CR 300: Sales
Opportunity Management
Contract Management
Quotation and Order Management
Visit Planning
Sales Activity Management
Rebate Management
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